FAQs

1. What is Velvet Vogue Store?
Velvet vogue Store is a brand specializing in stylish t-shirts and sportswear. We offer a variety of designs and sizes to suit your needs.

2. How can I place an order?
You can place an order directly on our website. Simply browse our collection, select the items you’d like, choose your size, and proceed to checkout.

3. What payment methods do you accept?
We accept various payment methods, including credit/debit cards and PayPal.

4. How can I track my order?
Once your order has shipped, you’ll receive a confirmation email with a tracking number. You can use this number to track your order on our website or the carrier's website.

5. What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original condition and packaging. For more details on how to return an item, please visit our Returns & Exchanges page.

6. Do you offer international shipping?
Yes, we offer international shipping. Shipping costs and delivery times may vary depending on your location.

7. Can I change or cancel my order after it has been placed?
Orders can only be changed or canceled within 24 hours of placement. Please contact our customer service team as soon as possible if you need to make any changes.

8. How do I contact customer support?
You can contact our customer support team via email at support@pupasstore.com or through our contact form on the website. We’re here to help with any questions or issues you may have.

9. Are your products environmentally friendly?
We strive to use sustainable materials and eco-friendly practices in our production processes. For more details, please check our Sustainability page.

10. Do you offer gift cards?
Yes, we offer gift cards in various denominations. You can purchase them directly from our website.